Frequently Asked Questions
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Join iSwish
How do I become a member of iSwish? Click on join now and complete the member registration form, it is free!
I have filled out the online registration form but have not received an activation email from iSwish? Allow 5 minutes for the activation email to arrive in your inbox. Please check your bulk mail, spam or junk folder as occasionally initial emails can get delivered here by mistake. If you still have not h eard from us after 24hrs please contact us.
I'd like to start swishing but there is nothing that catches my eye that is in my size at the moment, how long will it be until you have more items? Swishing is different to shopping. To swish items you begin by listing your items and this will attract others with a similar size and/or taste to load theirs and so the swishing opportunities begin...
iSwish Membership
What type of memberships are there? There is a standard membership and a gold membership.
What is a standard iSwish membership? This membership is automatic when you register and is free, enabling you to swap item for item at no charge, list an item for free and there are no end of transaction fees. This does not however enable you to buy credits or swap for credits. For a period of time, you will receiv e a complimentary credit each time you complete a successful item for item swap (max 5 per user) and these become accessible when you upgrade to a gold membership.
What is a iSwish gold membership? This offers you a number of value added features to the standard membership. One main benefit is the ability to use credits instead of or in addition to items to swap with. Perfect where there is only one party interested in the swap. You can also buy credits if you do not want to wait, by using the iSwish top up function where 1 credit = $1 NZ. Gold membership costs $35 and is valid for one year. Alternatively you can trial it by paying $25 for 6 months. You can upgrade to gold membership at anytime. For a period of time, gold members will also receive a complimentary credit for each successfully completed item for item swap (max 5 per user).
I tried to by buy a Gold Membership but my credit card details were not accepted,it said my credit card details were incorrect? Please note that the credit card number should be entered without any spaces (even though there are spaces on your credit card).
Credits
What are credits? Credits are the virtual currency in iSwish. As well as swishing items for items you can offer to swish credits for items. Credits are accumulated and can be used to acquire any items from any iSwish member.
How can I gain credits? There are several ways to accumulate your credits.
- As a gold member, you can buy credits through top up
- Other members can swap with you with credits rather than items. All gained credits are added to your credit balance
- From time to time, you may earn credits through our promotions
- For a period of time, iSwish rewards every successfully completed item for item swap with 1 credit (max 5 per user)
Can I earn credits even though I am not a gold member? Yes, you can earn and accumulate credits without being a gold member, however, to use them to swish with, you need to be a Gold Member. They will remain in your credit balance until such time.
How do I activate my credits? Your credits become activated when you upgrade to gold membership.
Add an Item
How many items can I list? As many as you like! contact us if you are listing hundreds of items as we may be able to help.
How do I add an item? Click on add an item and enter all the relevant information about this item. Also upload photos from different angles to illustrate the item and enter a credit value of your item. For more information about how to make the most out of your items go to hints & tips
How do I decide what credit value to use for my item? It is subjective! As a guide, an item should be same as the $NZ value you feel this item is worth second hand today. Example: a pair of shoes you think is worth $20 NZ second hand should be valued at 20 credits. You may brows e other items on our site to help decide the value of various items. Feel free to adjust the credit value assigned should you feel it is too low or high as long as it is before a transaction is agreed. The credit value to a certain extent depends on how much of personal value it is to you.
Does my item have to be of a certain quality? We encourage good quality / new / nearly new or lightly used items that are still in great condition that you would be proud to pass on.
Why did the item photos not upload? The maximum file size for a photo is 2mb and the file type required is .jpg or .jpeg. In addition, it is important to note that iSwish cannot run without javascripts. You can enable javascript by following the instructions here. Alternatively use can upload images using firefox or safari. Please contact us should you have any problems.
What do I do if my item fits under more than one category? We recommend that you add the item multiple times in all the relevant categories. However, please ensure that you remove the listing from all categories once one transaction is completed.
Manage Your Items
How do I change or remove an item? Go to "All listings” in my wardrobe and click on “edit listing” or “remove” under the item you need to change or remove.
What do I do if a member wants an item that is no longer available? Please send them a message (from their members wardrobe) as soon as possible and in the future ensure that all items no longer available are removed from your listings.
Where can I read messages, questions and answers regarding my items and items of interest? These will be located in your my inbox.
Search Items & Members
How do I search for items? There are several ways to search for items:
- Search for items from the women, men or kids drop-down categories on the home page and "sort by" latest items, size, brand or credits from the navigation bar.
- For a more specific search, use the “search” function on the home page (located under the flash banner). Select a category from the drop down box (optional) and type free text size, brand, new, or a specific key word for an item you are looking for and press the "go" button. Alternatively use the Advanced Search.
- Search via our Mirror Match for members that have filled out their profiles and have the same body dimensions as you. Click into their “member wardrobe” pages and review their items.
How do I search for an item of a specific size? Use the search function or the advanced search option where you can search by category, type, size, brand and condition. How do I search for members? You can search for members via the member search function. How do I search for new items? You can use the "search" function on the home page by typing NEW in the free text box. Alternatively you can use the Advanced search (by typing NEW in the key words field). How do I swish items? You search and identify an item you would like to have then you click on the “swish it” button to make an offer for this item. What type of swish offer can I make as a normal member? You can offer to swish one or many of your items for another member’s item. Example: Offer a pair of shoes and a handbag shoes (from your listings) for the other members listed jacket. What type of swish offer can I make as a gold member? There are several ways you can swish items as a gold me
mber: What happens if a member wants to swish one of my items? Offers from other members to swish will appear in “my inbox” under “offers received”. This is also where you will accept or reject an offer. What happens if I accept or decline an offer on one of my listed items? If you decline a request your item will remain within the site, however if you accept that item will be removed from the site to avoid unwanted What happens if I have more than one offer for the same item? You decide which offer you want to accept and decline any unwanted offers. What happens if I have made an offer but got no answer and now like to place another offer with this item? You can terminate any offer not yet completed by deleting the offer in your "Offers made" section of the mail box. Once the offer is deleted you can make new offers with the item. How and where shall I send the item? We advise that you send the item by recorded and signed delivery so that you have proof of sending the item should there be any complaints against you. It is recommended that you keep in close contact with the buyer over postage dates and arrangements. Who pays for postage? The person sending the parcel pays for delivery, unless otherwise agreed. For instance when swishing with the donation wardrobe, the buyer may wish to offer to pay for postage costs. Is it allowed to have pickup and drop off of items? Absolutely, we encourage users to agree the best method of delivery. What do I do once I receive the package? Ensure you acknowledge receipt of the parcel by placing your feedback to the completed swish. You can place feedback on a completed swish by clicking into “view swishes” in your “My Wardrobe”. Alternatively you can go to your “my offers” tab in the “my inbox” and click on the question mark next to the completed offer. How does member feedback work? After each transaction you are asked to rate the swishing experience with this user as positive or negative. This will give other members an indication of the trustworthiness of a swisher. You may also write a comment about the experience about why it was positive or negative. When does Swishy smile? 80% positive feedback makes “Swishy” smile. How can I make Swishy smile again? By keeping swishing items and earning good feedback you will soon get your rating back to over 80% and Swishy will smile again. How do I know if the member is a trustworthy? To make Swishy smile you need to have more than 80% success records. This provides members an easy and instant way of recognizing whom the best swishers are! We recommend that you review and read the feedback placed on each user prior to accepting a swap. You find the user feedback in each user’s Member wardrobe. How do I deal with unfair feedback? When unfair feedback has been placed, we recommend that you contact the member who placed the feedback explaining why you think it was unfair and ask them to change it. In case of a misunderstanding, feedback can be edited by the user who placed it. Can I change feedback I placed on a swish? Yes you can edit any feedback you placed on a swish by clicking into the member wardrobe of the user you like to change your feedback for. Click "View feedback about this user" and find the feedback you placed and like to change, delete this feedback. Go back into your wardrobe and a new feedback outstanding. Click in to your outstanding feedback and place your new feedback here. How should I measure myself for my profile? In order to measure yourself correctly, you can use the following as a guide: Women Men What is a mirror match? The mirror match feature allows you to identify other members who have similar body dimensions to you. The Mirror Matches are based on a percentage match to your own profile measurements. Remember to update your profile and include accurate measurements to get the best matches possible. What are the benefits of identifying mirror matches? By identifying members with similar body dimensions to yourself, you will be able to search for and swish items that fit your specific body type. Example: size 10 of an item fits various body types very differently. It helps to know if the member you are swishing with also has a big (or small) bust and long (or short) legs in order to know how the item will fit you. How are mirror matches identified? The Mirror Matches are based on 60% percentage match to your own profile measurements. Will my personal dimensions be visible to other members? No personal body measurements (beside your dress size) will be reveled, this is strictly confidential, and will only be used to calculate the percentage of mirror matches. I have not entered my measurements details yet, what do I do? You can enter your personal body measurements to e
nable the mirror match search at any time. Go to “My Profile” under “My Stuff” to make any changes to your measurements and general profile. Why do my measurements not save to my profile when entered on the Mirror Match search page? Measurement added on the mirror match search page are just temporary, to allow you to search for any items, not just the ones that fit your saved personal measurements. Go to “My Profile” under “My Stuff” to make any permanent changes to your measurements and general profile. Can I make changes to my measurements? Yes, go to “My Profile” under “My Stuff” to make any changes to your measurements and general profile. What is the Donation Wardrobe? iSwish is proud to be sponsoring Dress for Success with this wardrobe. All items in this wardrobe have been donated in direct support of Dress for Success Auckland and all credits acquired for these items go straight to DFS to help them acquire new items in need from the iSwish site. What is Dress for Success? Dress for Success is a charity that helps women enter or re-enter the workforce and boost their self-esteem by providing free interview-appropriate clothing (which they keep) and advice. Hence they are interested in swishing clothes, shoes and accessories that their clients can use for a job interview. DFS vision is "Every woman succeding" How can I help this initiative? By offering to swish items in this wardrobe for credits you help DFS to acquire credits that they can use to get items they need. Can I donate to the donation wardrobe? Everyone is welcome to donate items to the donation wardrobe (not limited to work attire as they can be swished into the correct type of item on iSwish). If you like to donate please contact us How can I retrieve a forgotten password? Go to the login page and click "click here to recover it.." next to the Forgot your password? You will be asked for your mother's maiden name and an email with a link to update your password will be send to your registered email address. Who can join the iSwish forum? All iSwish members are welcome to use the Forum Where can I find information about iSwish competitions & promotions? Information about special promotions may be placed throughout the website. However you can always find the latest promotions and competitions on the promotions page. How do I found out who has won a competition? Winners will be announced on the iSwish website. The winner(s) will be contacted directly. Swish Items
Delivery, Payment and Receipt
Member Feedback
Member Profile
Mirror Match
Donation Wardrobe
Issues
Forum
Competitions
